Return Policy for Stock Items
At Sports Accessories Inc, we strive to provide our customers with the best shopping experience possible. We understand that sometimes you may need to return a product, and we're here to help. Please take a moment to familiarize yourself with our return policy for stock items outlined below:
- Only stock items purchased directly from The Aggie Shop (DBA Sports Accessories Inc.) are eligible for return.
- Customized or personalized items cannot be returned or exchanged, unless there is a manufacturing defect or an error on our part. This Includes ALL N.I.L. Merchandise.
- Items must be unused, in their original packaging, and in resalable condition.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
- Return Period:
- You have 15 calendar days from the date of delivery to initiate a return.
- After the specified return period, we regret to inform you that we cannot accept returns or offer refunds.
- Return Process:
- To initiate a return, please contact our customer support team either by visiting the store at 250 North Solano, Las Cruces New Mexico, phone or email within the return period.
- Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.
- Sports Accessories Inc. will not be held liable for any loss or damage that occurs during the return shipping process.
- Refund or Exchange:
- Once we receive and inspect the returned item(s), we will notify you of the status of your return.
- If the return is approved, you will have the option to receive a refund or exchange the item(s) for a replacement.
- Refunds will be issued using the original payment method, and exchanges will be subject to product availability.
- Restocking Fee:
- A restocking fee may be applicable for certain returns, such as large or bulky items, or items that require extensive repackaging.
- The restocking fee, if applicable, will be deducted from your refund or exchange value.
- The following items are non-returnable unless there is a manufacturing defect or an error on our part:
- Items that have been used, damaged, or are not in their original condition.
- Items marked as "final sale" or "non-returnable".
Please note that this return policy applies to stock items only and may differ for special promotions, clearance sales, or other specific circumstances. We reserve the right to modify or update this policy at any time without prior notice.
If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.